Advise us by email immediately upon receipt of the defective item. so we can check our stock in hand to make sure we do not ship out any other possibly defective items.
Post the item back to Hat Show by registered post within 3 days of receipt.
We will post you an identical item that is not defective (if available) and refund the return postage. If an identical item is not available, we will provide a Voucher to the value of the defective item, including the return postage.
Please be assured that Hat Show does not sell or distribute any information provided by customers to any other entity. Payment details are contained within the ShopPay or Paypal websites and are not accessible by Hat Show.