We aim to delight our customers with our service, quality and variety of products. All the items we sell are in new, unused and clean condition, which is what our customers expect - especially as most of them are undergoing chemotherapy and their immune systems could easily be compromised.
For health and safety reasons, therefore, due to the personal nature of the headwear we sell, and to avoid cross-contamination issues, we ask that you select the items you purchase carefully as we do not exchange items for reasons other than that the items are defective.
(We recommend purchasing a Gift Voucher if the item(s) are for a loved one, so that they can personally select the item(s) they feel they would happily wear.)
All items are carefully checked for any defect prior to shipping. If, you do receive an item that is defective, please:
Advise us by email immediately upon receipt of the defective item. so we can check our stock in hand to make sure we do not ship out any other possibly defective items.
Post the item back to Hat Show by registered post within 3 days of receipt.
We will post you an identical item that is not defective (if available) and refund the return postage. If an identical item is not available, we will provide a Voucher to the value of the defective item, including the return postage.
Please be assured that Hat Show does not sell or distribute any information provided by customers to any other entity. Payment details are contained within the ANZ eGate or Paypal websites and are not accessible by Hat Show. If phone orders are received, the credit card details are destroyed once processed.